Simplified Returns for Microsoft
Dynamics 365 Finance and Operations

Case Study 1

Why Simplified Returns?

Simplified Returns for Microsoft Dynamics 365 Finance and Operations

In today's fast-paced business environment, managing product returns efficiently is critical for maintaining customer satisfaction and operational efficiency. Simplified Returns helps businesses address these challenges, particularly when migrating to new ERP systems, by ensuring historical data is accessible for returns processing.

This solution provides seamless data integration, enhanced customer service, and streamlined operational workflows, allowing businesses to process returns efficiently and maintain customer loyalty, while minimizing operational disruptions.


Key Benefits and Feature Highlights of Simplified Returns:

  • Seamless Data Integration: Effortlessly imports historical sales data from legacy ERP systems into an SQL database for return processing.
  • Enhanced Customer Service: Supports extended return policies, ensuring customers can return items purchased before ERP migration, maintaining strong customer relationships.
  • Comprehensive Data Retrieval: Utilizes the Power Platform to fetch detailed historical sales order information, allowing for accurate return order processing with batch/lot and serial numbers.
  • Improved Operational Efficiency: Streamlines the return process, reduces manual steps, and enhances accuracy, improving turnaround times for customer returns and reducing errors.
  • User-Friendly Interface: Features a simple and intuitive interface, allowing easy navigation and management of returns without extensive training
  • Scalable Solution: The solution can scale to accommodate growing volumes of historical data and return transactions post-ERP migration, ensuring no disruptions in the returns workflow as business scales.
  • Real-Time Data Access: Provides customer service teams with real-time access to historical sales data, enabling quick and accurate responses during return inquiries.

By choosing Simplified Returns, businesses can optimize their return management processes, enhance customer satisfaction, and improve operational efficiency in a competitive market.